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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Karl Storz products

The group «New Technologies» offers products from the plant Karl Storz: endoscopic and laparoscopic racks, endoscopes, imaging systems, instruments for endonasal surgery of the skull base, for vascular endoscopy, for the "keyhole" method in neurosurgery, for intracranial neurosurgery, miniature endoscopes and instruments, sialoendoscopes, video endoscopes, video rhinolaryngoscopes, flexible fibroscopes, monopolar endodissectors, video mediastinoscopes, duodenoscopes, retractors, needle holders, packages for extraction, sets for minilaparoscopy, hysteroscopes, resectoscopes, shavers, trocars, ureterorenoscopes, videocystoscopes, basket clamps, rectoscopes, proctoscopes
  • Neurosurgery Karl Storz
    Neurosurgery
    TIPCAM, OPAL1, VITOM, etc.
  • Surgical dentistry and maxillofacial surgery Karl Storz
    Surgical dentistry and maxillofacial surgery
    ERLANGEN, CALCULASE, etc.
  • Otorhinolaryngology Karl Storz
    Otorhinolaryngology
    CMOS, UNIDRIVE, etc.
  • Plastic surgery Karl Storz
    Plastic surgery
    endodissectors, etc.
  • Anesthesia and emergency medical care Karl Storz
    Anesthesia and emergency medical care
    C-MAC, FIVE, etc.
  • Chest Karl Storz
    Chest
    LIVE, IMAGE1 S, etc.
  • Gastroenterology Karl Storz
    Gastroenterology
    Silver Scope, HyDOME, etc.
  • Laparoscopy in surgery, gynecology and urology Karl Storz
    Laparoscopy in surgery, gynecology and urology
    HOPKINS, CLICKline, etc.
  • Gynecology Karl Storz
    Gynecology
    GESEA, AUTOCON, etc.
  • Urology Karl Storz
    Urology
    FLEX-X, C-VIEW, HD‑VIEW, etc.
  • Proctology Karl Storz
    Proctology
    VAAFT, TEO, ENDOFLATOR, etc.
  • Arthroscopy and sports medicine Karl Storz
    Arthroscopy and sports medicine
    SmartMex, POWERFIX, etc.
  • Spine Surgery Karl Storz
    Spine Surgery
    EasyGo! II, SpineTIP, etc.
  • Microscopy Karl Storz
    Microscopy
    ARTIP CRUISE, VITOM 3D, etc.
  • Pediatrics Karl Storz
    Pediatrics
    IMAGE1, RoTaLock, etc.
  • Related sections Karl Storz
    Related sections
    ENDOMAT, TELECAM, IMAGE, etc.
  • Veterinary medicine Karl Storz
    Veterinary medicine
    SILVER SCOPE, FLEX-XC, etc.

NEW TECHNOLOGIES GROUP

For sales and support please contact

Representative offices in front/city.where_countries.Russia, front/city.where_countries.Armenia, front/city.where_countries.Belarus, front/city.where_countries.Kazakhstan, front/city.where_countries.Kyrgyzstan, front/city.where_countries.Tajikistan, front/city.where_countries.Uzbekistan and other countries of the world. Delivery to any city.

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